Welcome to Lubbock! Whether you just moved here for Texas Tech, a new job or family, getting the lights, water and Wi-Fi turned on is the first order of business. Here's who to call and where to go online.
Bookmark this page. We keep it updated and link to it whenever severe weather hits.
Water, sewer and trash
Inside the city limits, the City of Lubbock Utilities provides water, wastewater and trash pickup. Trash collection is billed with your water service, so you don't need to call a separate company.
Start, stop or transfer service: City of Lubbock Utilities customer service, 806-775-2509
Pay your bill: mylubbock.us/246/Pay-My-Bill
Water leak in the street, trash questions or missed pickup: call 311
Got big stuff to toss? City residents can drop off furniture, brush and appliances (no refrigerators or freezers) for free at four Citizen Convenience Centers, Monday through Saturday, 8 a.m. to 5:30 p.m. Bring your driver's license and proof of Lubbock address. Locations: 1631 84th St., 208 Municipal Dr., 7308 Milwaukee Ave. and 4307 Adrian St. Details at mylubbock.us/190/Solid-Waste.
Electricity: who serves you depends on where you live
Inside Lubbock city limits: Lubbock Power & Light (LP&L)
Since Lubbock joined the Texas competitive electric market in 2024, most homes in the city choose their own retail electric provider. LP&L still owns the poles and wires and handles outages, but you sign up and pay your bill through the retail company you pick.
Compare plans and sign up: PowerToChoose.org, the official comparison site run by the Public Utility Commission of Texas. Read the fine print before you sign up.
LP&L outages (24/7): 806-775-2509 or email [email protected]
LP&L website: mylubbock.us/358/Lubbock-Power-Light
Pro Tip: Before choosing an electricity provider, call its customer service number. See how quickly you can reach someone, whether they answer your questions clearly, and whether the service meets your expectations. The lowest advertised rate isn't always the best overall choice.
Rural areas and the edges of town: South Plains Electric Cooperative (SPEC)
New service and billing: 806-775-7732
Website: spec.coop
South and southwest of Lubbock: Lyntegar Electric Cooperative
Based in Tahoka, Lyntegar serves rural members in all or part of 11 counties, with offices in Tahoka, Lamesa, Seagraves and Sundown.
New service: lyntegar.coop/new-service-information
Main office (Tahoka): 806-561-4588 · toll-free 1-877-218-2308
Pay your bill: lyntegar.smarthub.coop
Some surrounding areas: Xcel Energy
Website: xcelenergy.com
Outages: 1-800-895-4999
Not sure which one serves your address? Ask your landlord, builder or real estate agent, or check the previous owner's utility bill.
Natural gas: Atmos Energy
Start service and billing: 888-286-6700 (Monday–Friday, 7 a.m.–6 p.m)
Website: atmosenergy.com
Smell gas? Leave the building right away. Once you're at a safe distance, call 911 and Atmos Energy's emergency line, 866-322-8667. Don't flip switches or use your phone inside.
Internet and fiber
Lubbock has more choices than many cities of its size. Availability depends on your street, so check your address on each provider's site.
AT&T Fiber: att.com
Vexus Fiber (Lubbock-based, formerly NTS): vexusfiber.com · 800-658-2150
T-Mobile Fiber (formerly Metronet): fiber.t-mobile.com
Optimum (cable): optimum.com
Out in the country? Fixed wireless companies and satellite services like Starlink cover areas fiber doesn't reach yet.
Tip: The FCC's National Broadband Map shows every provider that reports service at your exact address.
Emergency and important numbers
Who | Number |
|---|---|
Emergency (police, fire, ambulance) | 911 |
Lubbock Police non-emergency | |
Lubbock County Sheriff non-emergency | |
City services (potholes, streetlights, trash, fallen trees) | 311 |
LP&L power outages | |
SPEC power outages | |
Lyntegar Electric power outages | |
Atmos Energy gas emergency | |
Poison Control | |
Suicide & Crisis Lifeline | Call or text 988 |
StarCare mental health crisis line | |
Texas road conditions (TxDOT) |
When the weather turns
West Texas weather can change fast. Keep these guides handy:
Lubbock Severe Weather & Public Safety Guide: alerts, tornadoes, flooding, wildfire and more
Phone numbers and links checked October 2026. See something that's changed? Email us at [email protected].
