Wind, hail, ice and the occasional haboob mean West Texans know what the house sounds like when it goes quiet. When the power, gas or internet goes out, here's how to see what's happening and report it.
First things first: If you see a downed power line, stay far away, assume it's live and call 911. If you smell gas, leave the building, then call 911 and Atmos Energy at 866-322-8667.
Lubbock Power & Light (LP&L): inside the city
Live outage map: electricoutage.ci.lubbock.tx.us/gridvu
Report an outage (24/7): 806-775-2509
Email or text a report: [email protected] (you can text to this address from your phone)
Good to know: Even though Lubbock residents now buy electricity from a retail provider of their choice, LP&L still handles outages. Call LP&L, not the company on your bill.
South Plains Electric Cooperative (SPEC): rural areas and the edges of town
Live outage map: outage.spec.coop
Report an outage: 806-741-0111 or toll-free 888-741-0111
Report by text: Text OUT to 806-775-7766, or text STATUS for outage updates.
Get outage alerts: Text SPEC to 85700. More at spec.coop/textalerts.
App: The SPEC mobile app also lets members report outages.
Lyntegar Electric Cooperative: rural areas south and southwest of Lubbock
Based in Tahoka, Lyntegar serves members in all or part of 11 counties, with offices in Tahoka, Lamesa, Seagraves and Sundown.
Live outage map: outage.lyntegar.coop
Report an outage: toll-free 1-877-218-2308
Website: lyntegar.coop
Xcel Energy: some surrounding areas
Live outage map: outagemap-xcelenergy.com
Storm center: xcelenergy.com/storm_center
Report an outage: 1-800-895-4999
Natural gas: Atmos Energy
Gas outages are rare, but a hard freeze or a damaged line can interrupt service.
Gas emergency or leak (24/7): 866-322-8667 and 911
Customer service: 888-286-6700
Website: atmosenergy.com
If your gas service is shut off, don't try to relight appliances yourself unless Atmos tells you it's safe.
Internet and fiber
Tip: If your home Wi-Fi is down, switch your phone to cellular data to check these pages.
AT&T: att.com/outages, or use the AT&T Smart Home Manager app
Vexus Fiber: Log in at portal.vexusfiber.com and choose Status Notifications under My Services. Support: 800-658-2150. You can sign up for outage texts and emails in the portal.
T-Mobile Fiber (formerly Metronet): metronet.com/outage · fiber.t-mobile.com/support
Optimum: optimum.net/support/outage
Starlink: Check the Starlink app for service alerts.
Is it just me? Downdetector.com shows whether other users are reporting problems. It's crowd-sourced, not official, but it's a quick gut check.
Outage tips
Report it, even if the neighbors already did. More reports help crews pinpoint the problem.
Streetlight out? Call 311.
Unplug sensitive electronics so a power surge doesn't damage them when service comes back.
Running a generator? Keep it outside, away from windows and doors. Never run one in a garage.
Keep your fridge and freezer closed. Food stays cold longer that way.
Keep a charged power bank and a battery powered or hand crank radio around for storm season.
More guides
Lubbock Severe Weather & Public Safety Guide: alerts, tornadoes, flooding, wildfire and more
Phone numbers and links checked October 2026. See something that's changed? Email us at [email protected].
