A pothole, a police report and a power line struck while digging all call for different numbers. In Lubbock, dial 311 for routine city service requests, use the direct dispatch numbers below for non-emergency police or fire matters and call 911 when you need immediate police, fire or medical help.
What the X11 numbers mean
These three-digit shortcuts are formally called N11 codes. Here’s what they’re used for.
211 · Community resources. Find help with food, housing, utility bills and other needs. Call 211 or 877-541-7905. Choose option 1 for local referrals. 2-1-1 Texas
311 · City services. Use Lubbock’s 311 line for routine city requests, such as a pothole or a missed trash pickup. The city’s main number is 806-775-3000.
411 · Directory assistance. Look up a phone number where your carrier offers the service.
511 · Traffic and travel information. For state highway conditions around Lubbock, use TxDOT’s DriveTexas map.
611 · Phone service and repair. Where supported, this connects you to your phone provider for service or repair.
711 · Telecommunications relay. Connects callers through a relay service, including people who are deaf, hard of hearing or have a speech disability.
811 · Call before you dig. Request underground utility markings before excavation, including projects like putting in a fence.
911 · Emergency help. Call for a fire, a serious injury, a crime in progress or another situation requiring an immediate response.
Direct non-emergency numbers in Lubbock
For electric outage reporting, use the Chronicle’s Power Outage Center to find your utility’s contact information.
